Our Mission Statement
Kam Kommunikations has as its mission to "be one of the premier providers of value based integrated IT solutions in the North Florida market." Kam Kommunikations will achieve this mission by expanding services to meet customer needs with products, services and financing, which forms the basis of our strategy:

• Growth through integrated service offerings.
• Building operational excellence through our commitment to quality.
• Delivering leading knowledge capital to our customers by having the best Selection/Training/Development process for our people.

Core Values

• If you can dream it… you can do it.
• We believe in treating our clients the way we would want to be treated.
• The future of our company… depends on how we perform in the present.
• No one individual can do everything necessary to deliver a superior product. It takes a team!
• Positive attitudes &relentless energy within any successful organization must be driven from the top down.
• Understanding that our customers have the freedom to choose to do their business with any company that competes with us… drives us to be better than the rest! We call this "healthy paranoia".
• When a company endeavors to work with leading-edge technology you can be sure there will be times when installations go wrong, or equipment fails. The true measure of a technology partner is how quickly and efficiently they resolve those failures.
• Integrity is the cornerstone to our company. There is no greater value we can bring to our customers. We strive to ensue that each employee understands his or her part in the over all success in the company reaching its corporate goals, and what we expect from each other is critical to our success.
• We're adamant that every employee in our organization put forth his or her best effort in everything they do.
• Work is an important part of life, and it should be fun. But in order to truly have a successful business life… you must have a successful home life!
• Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to work around it, climb over it, or go through it.
• When employees perform at a superior level, they should be recognized and rewarded appropriately.
• You cannot motivate the best employees with money. Money is just a way to keep score. The best employees in any field are motivated by passion for what they do and the opportunity to grow.
• Loyalty is a two way street.
• We feel a sense of urgency on any matters related to our customers. We are customer-driven. We own problems and we are always responsive.

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Quality Initiatives & Measurements
The prominence of quality becomes evident in all facets of Kam Kommunikations and focuses on three interconnected areas: customer satisfaction, process excellence, and employee satisfaction.

Customer Satisfaction
Completely satisfying our customer's expectation is a major way for Kam Kommunikations to establish a quality culture. Each point of contact between Kam Kommunikations and a customer, in any form, is a "moment of truth," an opportunity for a customer to obtain an impression of Kam Kommunikations. Kam Kommunikations is committed to making sure this moment of truth is a positive experience for the customer. Accordingly, Kam Kommunikations continues to survey its customer base as a regular measure of customer satisfaction.

Process Excellence
Kam Kommunikations also focuses its quality program in the area of process excellence by improving the way things are done, rather than looking at what things are done. Kam Kommunikations believes that process excellence is attained by training staff in both the use of the tools they have at their disposal, and in how to utilize those tools efficiently.

Employee Satisfaction
Employee satisfaction is another important determinant of quality. It impacts both process excellence and customer satisfaction. Kam Kommunikations has a number of processes to encourage employee satisfaction. Among them are open and frequent communications with senior staff, appraisal and career counseling meetings, training, cultural diversity programs, and employee cultural surveys.

The business strategy and execution roadmap described above drives our company's commitment to integrity and never-ending improvements to benefit customers, suppliers, partners, co-workers and society at large.

Quality and integrity also give us a competitive edge that depends upon much more than meeting production specifications and sales forecasts. Only by using our creativity and energy to constantly sharpen that edge can we sustain our position as a quality supplier and be the natural choice of customers.

Our success depends on the quality of the relationships we form, the trust we earn and the value we provide. From market research and engineering to production, business support, sales, service and corporate operations, everyone at Kam Kommunikations has unique opportunities to improve the effectiveness of our processes, the value of our products and the quality of both internal and external customer relationships.

Requirements

• Continuously anticipate the needs of customers, and pursue opportunities to exceed those needs
• Create attitudes and processes that constantly improve integrity, relationships and value provided
• Never allow "good enough" to be good enough for Kam Kommunikations
• Measure quality successes to standards embracing those that customers use to judge the value of our products and relationships. Always include measures of the effectiveness with which we utilize resources and the efficiency of our cycle times as indicators of operating competitiveness

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Employee Responsibilities
Recruiting from within Kam Kommunikations is given a high priority and has become more formalized. Ideal candidates have industry experience, some functional experience, and a desire to grow within the organization.

Training is considered an important facet of an employee's tenure at Kam Kommunikations, and begins with a new employee orientation program. Most training is managed and administered by each technology area. The length and content varies both by technology and by position, yet the curriculum may include diversity training, high involvement work teams, interview training, sales training, and systems training. Kam Kommunikations provides training specific to an employee's role within the organization.

As well as training designed and delivered by each unit, many employees participate in training programs sponsored by our partners. Kam Kommunikations provides for a minimum of two weeks of training a year. In addition, there is substantial informal training in the area of internal workshops, sharing of best practices, and attending trade and technical shows.

• Take personal responsibility for the integrity of your actions and the quality of your work. Never try to pass off those responsibilities to others, nor condone others who do so
• Determine and fully understand your customers' needs and the capabilities of your products and processes so you are confident you can meet your commitments
• Become expert at working as a team with the many Kam Kommunikations and other people whose contributions combine to create fullest value to your customers
• Work to the highest standards, and inspire each other to do the same

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